Terms & Conditions

Terms & Conditions

Welcome to www.coursemerchant.com, a website owned and managed by Connected Shopping Ltd. If you continue to browse and use this website you accept the following terms and conditions of use in full, which, together with our privacy policy, govern the Connected Shopping Ltd relationship with you in respect of this website. If you do not wish to accept the terms and conditions you should not continue to use this website.


We may revise these terms and conditions at any time by updating this posting and you should check this website from time to time to review the current terms and conditions as they are binding on you.

The term 'Connected Shopping Ltd' or 'us' or 'we' refers to the owner of this website whose registered office is 52 Genesta Drive, Thurston, Bury St Edmunds, Suffolk, IP31 3PZ, United Kingdom. Connected Shopping Ltd is registered in the UK – Company Registration Number 3844606. The term ‘you’ refers to the user or viewer of our site.

You can contact us in a number of ways:

  • You can email us at office@connectedshopping.com
  • You can telephone our central office on 01284 277 001
  • You can write to us at our trading address: Unit 7 Brunel Business Court, Brunel Way, Thetford, Norfolk, IP24 1HP

The use of this website is subject to the following terms of use:

The content of the pages on this website is provided for information purposes only. We will endeavour to ensure that the content is accurate and current at the point of publication, but Connected Shopping Ltd makes no warranty for the accuracy of any information on this site and accepts no liability for omissions or errors. We reserve the right to alter the content without notice, this includes revising the terms and conditions which apply to the use of this website.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

By placing an order through this site, you warrant that you are legally capable of entering into binding contracts and you are at least 18 years old.

Your registration on this website and any subsequent order constitutes an offer to us to subscribe to, or buy, a product or a service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by email. The contract between us will only be formed when we send you confirmation by email and will relate only to those products or services detailed in our email.

All prices include taxes and VAT (where applicable) at the current rate. We reserve the right to express the price exclusive of taxes and VAT, but we will show VAT and taxes separately and include it in the total price.


Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmatory email.

Credit/debit card payments are made through a secure payment system which is PCI/DSS compliant.

A payment confirmation, with full invoice details and delivery terms, will be sent to the purchaser’s registered email address with details on how to access the product or service you have purchased.

An invoice will be sent to the billing address given during the purchase process.


An order registration will be sent to the email address you gave during the purchasing process and will set out the order reference, the product/service purchased, the price, and if applicable, the taxes and VAT payable.


Once we have received payment, a confirmation email will be sent to the email address you gave during the purchasing process. This will set out the order reference, details of how to contact us and how to access technical help, as well as details on how to access the product or service you have purchased.

When you have purchased a product or service you have the right to cancel your order within 7 days of purchase.


All requests for refunds must be made in writing, either by email to office@connectedshopping.com or by post, to Unit 7 Brunel Business Court, Brunel Way, Thetford, Norfolk, IP24 1HP, England. Please state the reason for your refund request and quote your order number.

From time to time, links to other internet sites are included on this website to allow you to easily access related content. These are purely provided for your convenience. They do not signify that we endorse the website in question nor can we take responsibility for the availability or accuracy of content in relation to such linked sites. When you access another site using the hyperlink, you leave any Connected Shopping Ltd website.


You may not create a link to this site from another website or document without the prior written consent of Connected Shopping Ltd. To obtain permission, please email office@connectedshopping.com, writing 'permission to link' in the subject line and giving full contact details and outlining proposed usage.

This site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You may not reproduce or republish any material from this site except after prior written permission from us.


All images and other content on this course (collectively the “Content”), as well as the selection and arrangement of the Content, are protected by copyright, trademark, patent, trade secret and other intellectual property laws and treaties (collectively, “Intellectual Property Laws”). Any unauthorised use of any Content may violate such laws and the Terms of Use. Connected Shopping Ltd does not grant any express or implied permission to use any Content.


The images are either the property of Connected Shopping Ltd, or have been provided with approval / permission from the image owners, details of which are contained within in the Resources section.


You agree not to copy, republish, frame, link to, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Site or any or the Content. In addition, you agree not to use any data mining, robots or similar data and/or image gathering and extraction methods in connection with the Site or Content. Your use of any information, or materials on this course are entirely at your own risk, for which we shall not be liable.

Unauthorised use of this site may give rise to a claim for damages and/or be a criminal offence.

Subject to the following provisions, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the relevant products or services.


Subject to the following provisions, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

  • loss of income or revenue;
  • loss of business;
  • loss of profits;
  • loss of anticipated savings;
  • loss of data; or
  • waste of management or office time.

However, this clause will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not hereby excluded.


Nothing in this agreement excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
  • defective products under the Consumer Protection Act 1987; or
  • any other matter for which it would be illegal for us to exclude or attempt to exclude our liability

If you order products and/or services from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.


Please also note that you must comply with all applicable laws and regulations of the country for which the products and/or services are destined. We will not be liable for any breach by you of any such laws.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such e-mail was sent to the specified email address of the addressee.

The contract between you and us is binding on you and us and on our respective successors and assignees.


You may not transfer, assign, charge or otherwise dispose of a contract between you and us, or any of your rights or obligations arising under it, without our prior written consent.


We may transfer, assign, charge, sub-contract or otherwise dispose of a contract between you and us, or any of our rights or obligations arising under it, at any time during the term of the contract.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract between you and us that is caused by events outside our reasonable control (Force Majeure Event).


A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract between you and us is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract between you and us may be performed despite the Force Majeure Event.

If we fail, at any time during the term of a contract between you and us, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.


A waiver by us of any default will not constitute a waiver of any subsequent default.


No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

If any of these Terms and Conditions or any provisions of a contract between you and us are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Terms and Conditions and any document expressly referred to in them (including your order and our acceptance of such order) constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any contract between you and us.


We each acknowledge that, in entering into a contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions or the documents referred to in them.


Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.


Nothing in this clause limits or excludes any liability for fraud.

We have the right to revise and amend these Terms and Conditions from time to time.


You will be subject to the policies and Terms and Conditions in force at the time that you order products or services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you confirmation of your order (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products or services).

Your use of this site and any dispute arising out of such use of the site is subject to the laws of England and Wales and will be subject to the exclusive jurisdiction of the Courts of England and Wales.

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